Privacy Policy
Last updated: March 15, 2025
At CortexFlareOn, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our API and integration testing services. We've written this in plain language because we believe you shouldn't need a law degree to understand how your data is handled.
Information We Collect
Personal Information You Provide
When you contact us or use our services, we collect information you voluntarily share:
- Name and job title
- Email address and phone number
- Company name and business information
- Project details and technical requirements
- Communication preferences
Technical Data
Our testing services naturally involve handling technical information:
- API endpoints and integration configurations
- Test results and performance metrics
- System logs and error reports
- Usage patterns and service interactions
Website Usage Data
We collect standard web analytics information to improve our site:
- IP addresses and browser information
- Pages visited and time spent
- Referral sources and search terms
- Device and operating system details
How We Use Your Information
We use your information for specific business purposes that directly relate to providing you with quality service:
| Purpose | Information Used | Legal Basis |
| Providing testing services | Contact details, project requirements, technical data | Contract performance |
| Customer support | Contact information, service history | Legitimate interest |
| Service improvement | Usage data, feedback, performance metrics | Legitimate interest |
| Communication | Contact details, communication preferences | Contract performance or consent |
Information Sharing and Disclosure
We don't sell your personal information. Period. We only share your data in these specific situations:
Service Providers
We work with trusted third-party providers who help us deliver our services. These include cloud hosting providers, email services, and payment processors. All service providers must agree to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Taiwan law, court orders, or government regulations. We'll notify you when legally permitted if such a request occurs.
Business Transfers
If CortexFlareOn is acquired or merges with another company, your information may transfer to the new entity. We'll notify you before this happens and ensure your privacy rights remain protected.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days at no charge.
Update Information
Correct any inaccurate or incomplete personal information we have on file.
Delete Data
Request deletion of your personal information when it's no longer needed for our services.
Limit Processing
Restrict how we use your information in certain circumstances while maintaining essential services.
Data Portability
Receive your personal data in a common format to transfer to another service provider.
Withdraw Consent
Stop processing based on consent at any time, though this won't affect previous lawful processing.
Data Security and Protection
Technical Safeguards
We protect your information using industry-standard security measures:
- Encryption in transit and at rest using AES-256 standards
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication
- Secure backup systems with geographic redundancy
- Network monitoring and intrusion detection systems
Administrative Safeguards
Our team follows strict protocols to protect your data:
- Employee background checks and privacy training
- Need-to-know access principles
- Regular privacy impact assessments
- Incident response and breach notification procedures
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes:
| Data Type | Retention Period | Reason |
| Active project data | Duration of project plus 2 years | Service delivery and support |
| Customer contact information | 5 years after last contact | Business relationship management |
| Financial records | 7 years | Legal and tax compliance |
| Website analytics | 2 years | Service improvement |
| Marketing communications | Until opt-out | Consent-based communication |
Deletion Process
When retention periods expire or you request deletion, we remove your personal information from our active systems within 30 days. Some data may remain in backup systems for up to 90 days before complete deletion.
International Data Transfers
Our primary data processing occurs within Taiwan. When we need to transfer data internationally for service delivery, we ensure appropriate protection through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent privacy protections
- Binding corporate rules for multinational service providers
- Specific consent for necessary transfers outside these frameworks
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide better service:
Essential Cookies
Required for basic website functionality, security, and remembering your preferences. These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website to improve performance and content. You can opt out of these through browser settings.
Most browsers allow you to control cookies through settings. However, disabling cookies may affect website functionality.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our data practices. When updates occur, we'll:
- Post the revised policy on our website with a new effective date
- Email active clients about material changes
- Provide 30 days notice before significant changes take effect
- Maintain previous versions for reference upon request
Questions About Your Privacy?
We're here to help with any privacy
questions or concerns. Contact our privacy team at:
Email: support@cortexflareon.com
Phone: +886-2-2958-7962
Address: No. 21, Sanduo 4th Rd, Lingya District, Kaohsiung City, Taiwan
802